Feedback and complaints
We want to hear from you
We want to hear from you, including when something goes wrong. Your feedback helps us do better.
Contact us directly
How we handle complaints
- We will acknowledge your complaint within 2 business days.
- We will listen to what happened and talk with you about what a good outcome looks like.
- We will let you know the outcome within 7 business days.
You can also contact the NDIS Quality and Safeguards Commission
The Commission is independent of Go Care. You can call them on 1800 035 544 or visit ndiscommission.gov.au.
Making a complaint will not affect the supports you receive.
If something is not right, please tell us. It is our job to fix it, and we will always treat you with respect.